Conversation with EventsAir Started on September 17, 2026 at 06:37 PM Brisbane time AEST (GMT+1000) --- September 17, 2026 --- 06:37 PM | Thanos Kaloudis: Something else 06:37 PM | AirBot: Let me see if I can help and if needed, you can always chat with our support team by asking to speak to a person. ​ Ask a single question like "How do I...?" or "Where is...?" and include as much detail as possible. ​ The more info you provide, the better we can assist you. 06:37 PM | Thanos Kaloudis: i would like to speak to a support 06:37 PM | AirBot: I'll connect you with someone from our support team right away! Meanwhile, could you please share a bit more about what you need help with? This will help them assist you more efficiently. 06:37 PM | Thanos Kaloudis: my issue is regarding API Key to Industry Partners for integration of lead retrieval to their own systems 06:37 PM | AirBot: Got it - this is about giving industry partners API access for lead retrieval integrations. A couple of key points: - Our public API is GraphQL-based and is intended for developers building custom integrations. (https://help.eventsair.com/en/articles/10254579-smart-connectors-and-our-public-api) - Access is typically provided to developers working with an existing EventsAir customer, and there are terms and conditions involved. - The technical details (including how API access works) are in our developer documentation: https://developer.eventsair.com/docs/ Have you already reviewed that developer portal? It’s the main place where API setup and usage are explained. Also worth noting: while our support team can sometimes help with API questions, we may not always be able to answer every developer-level implementation detail. If you want, you can share a bit more about the lead retrieval workflow your partners are trying to build, and I can point you in the right direction. Source: Smart Connectors and our public API (https://help.eventsair.com/en/articles/10254579-smart-connectors-and-our-public-api) 06:37 PM | AirBot: Did that answer help, or do you still need help from someone? 06:38 PM | Thanos Kaloudis: No, I still need help 👤 06:38 PM | AirBot: I’ve passed your request to our support team for further assistance. A Customer Support Representative will review it and get back to you as soon as possible. Response times may vary depending on volume, but rest assured, we’ll be in touch as soon as we can. 06:38 PM | AirBot: The team will reply as soon as they can. You'll get replies here and to t.kaloudis@artion.com.gr. 07:01 PM | Sandeep from EventsAir: Hi Thanos, Thank you for reaching out to us. Please let us know how can we help you today. 07:03 PM | Thanos Kaloudis: Hi Sandeep, i would like to schedule a call if tis possible to talk about API Key to Industry Partners for integration of lead retrieval to their own systems because me and one of my colleagues we have some questions regarding this 08:50 PM | Sandeep from EventsAir: Hi Thanos Here is some information regarding API Key. If you still have question, Please let us know when you would like to schedule call To integrate lead retrieval with Industry Partners' systems using the EventsAir API, you need to create an API Key within EventsAir. This can be done by navigating to Menu > Application Setup > Users, where you can generate the required API Key for integration. The EventsAir API uses GraphQL, and full developer documentation—including instructions for creating an API Key and constructing queries—is available at: https://developer.eventsair.com/docs/ To access the API, you must be a developer working with an existing EventsAir customer, and terms and conditions apply. Technical expertise is required to leverage the API for custom integrations. For more details on Smart Connectors and the public API, see: https://www.eventsair.com/event-management-software/smart-connectors --- September 18, 2026 --- 04:21 PM | Thanos Kaloudis: Hi Sandeep, unfortunately we still have some questions, when you will be available to have an online call 04:30 PM | Ben from EventsAir: Hi Thanos, Could you please share a brief summary of your questions? This will help me connect you with the right person for your call. 04:45 PM | Thanos Kaloudis: Hi Ben, my issue is about API Key to Industry Partners for integration of lead retrieval to their own systems 05:17 PM | Ben from EventsAir: Hi Thanos, I would be happy to join a call to discuss this with you. Please note that I might need to consult with a colleague after the call to provide you with the most accurate information. Can you tell me your preferred time and your current time zone so I can make the necessary arrangement? 05:27 PM | Thanos Kaloudis: Sure, no problem! It will be and one of my colleagues in our meeting so if you can send the invitation to me t.kaloudis@artion.com.gr and p.nikolaidis@artion.com.gr too please. We are located in Greece, and we are available from Monday to Friday, anytime between 10:00am - 4:00pm (Greece time zone) 05:31 PM | Ben from EventsAir: Hi Thanos, Will Monday 10:00am work for you? I can only forward the meeting details on this ticket, so you may have to share the invitation to your colleague. 05:35 PM | Thanos Kaloudis: perfect. I will do. Also, i would like to ask you another question regarding another issue, under the event wapp 2026, under the menu, airdrive, is there a way that i can download the files based on the last name of the presenter? 05:35 PM | Thanos Kaloudis: [Image] 05:41 PM | Ben from EventsAir: Hi Thanos, I believe you can sort the name by clicking on the 'Name' label shown below, but it is currently not possible to download the files based on the last name of the presenter. [Image] Exporting presentation details with Export in Express Action might making sorting out the files a little bit easier. I will send through meeting details shortly. 05:43 PM | Ben from EventsAir: Microsoft Teams meeting Join: https://teams.microsoft.com/meet/413233259502966?p=taMiGSSjMGSujuwu3r Meeting ID: 413 233 259 502 966 Passcode: D6S7nm9t 05:43 PM | Thanos Kaloudis: thank you so much Ben for everything! 05:44 PM | Ben from EventsAir: Hi Thanos, No problem at all! I look forward to speaking with you on Monday. 05:44 PM | Thanos Kaloudis: Me too! Thanks again Ben --- September 21, 2026 --- 06:49 PM | Ben from EventsAir: Hi Thanos, I have added the below code to the reviewer portal of EANS2026 Hamburg Congress so the default height of the textbox is taller. [Image] You should be able to use the code on any reviewer portal you want by adding it to the HTML editor shown below. [Image] I will have to get back to you on the exhibitor scanning issue later today. Thank you for your patience. 09:25 PM | Ben from EventsAir: Hi Thanos, API can have access to contact only data and that can only load contact of the event. That API would have all contact field access. Please find below developer document for more information on EventsAir GraphQL AP: https://developer.eventsair.com/docs/ Kind regards, --- September 23, 2026 --- 03:12 PM | Ben from EventsAir: Hi Thanos, Just checking in on this. I wanted to follow up as we haven’t heard back from you. Have you had a chance to review our previous message? If you still need any help or have questions, we’re here and happy to assist. Looking forward to hearing from you! Kind regards, Ben --- Exported from EventsAir on September 23, 2026 at 04:00 PM Brisbane time AEST (GMT+1000)